The company seeks a customer experience team member focusing on servicing our customers andmaintaining quality of information. We are looking for a team member who is efficient in timemanagement, can multitask and work with all departments to ensure we grow as a companyand improve our products for our customers.
Build a good standing relationship with our customers.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Work with Customer Experience Manager to ensure proper service to customers is being delivered.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts, including nights and weekends.
Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time.
Ability to communicate clearly and professionally verbally and in writing.
Willingness to work a flexible schedule.
Ability to handle customer complaints.
Good work ethic and team player.
Fast at typing and working in modern web technology.
The company is a mission-driven, mobile technology and data science company that’s opening up financial access for under served people globally. The company's smartphone app uses alternative data to deliver instant credit and help customers build their financial identities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases