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Customer Service Representative- Makati

Keywords / Skills : Customer Service Representative- Makati

Posted: 2018-10-12

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
12th Oct 2018
Job Ref code
5761
Job Description

The company seeks a customer experience team member focusing on servicing our customers andmaintaining quality of information. We are looking for a team member who is efficient in timemanagement, can multitask and work with all departments to ensure we grow as a companyand improve our products for our customers.

Duties:
  • Build a good standing relationship with our customers.
  • Follow communication procedures, guidelines, and policies.
  • Provide accurate and complete information by using our communication methods.
  • Work with Customer Experience Manager to ensure proper service to customers is being delivered.
  • Provide feedback and ideas on the efficiency of the customer service processes.
  • Reliably fulfill duties during scheduled shifts, including nights and weekends.
  • Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time.


Qualifications:
  • Ability to communicate clearly and professionally verbally and in writing.
  • Willingness to work a flexible schedule.
  • Ability to handle customer complaints.
  • Good work ethic and team player.
  • Fast at typing and working in modern web technology.
  • Fast at learning new systems and processes.
  • Ability to manage and work under pressure.
  • Customer service passion, skills and experience
  • Financial product knowledge
  • Focus on quality and conflict resolution
  • Ability to problem solve and communicate clearly
  • Multi-tasking
  • Quality typing skills (above 45 wpm)
  • Experience with ZenDesk is a plus


About Company

The company is a mission-driven, mobile technology and data science company that’s opening up financial access for under served people globally. The company's smartphone app uses alternative data to deliver instant credit and help customers build their financial identities.
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