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Customer Service Representative
Nityo Infotech Services Pte. Ltd.
Keywords / Skills :
Customer Support, Customer Service, Customer Service Executive, Customer Care, IT Helpdesk, ServiCe Desk, Technical Helpdesk, Help Desk, Helpdesk Executive, Customer Services, Customercare, Customer Service Executive, Customer service representative
Selangor
0 - 5 years
Posted:
2019-05-29
All Jobs by this Recruiter
Nationality
Malaysia
Industry
•
Customer Service
•
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
•
Customer Service Executive
•
Fresh Graduate
Posted On
29th May 2019
Job Description
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Key Skill(s)
Customer Support
Customer Service
Customer Service Executive
Customer Care
IT Helpdesk
ServiCe Desk
Technical Helpdesk
Help Desk
Helpdesk Executive
Customer Services
Customercare
Customer service representative
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About Company
Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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Additional Comments
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Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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