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Customer Service Representative (Non-voice) - CEBU

Keywords / Skills : Customer Service Representative (Non-voice) - CEBU

Posted: 2018-10-12

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Posted On
12th Oct 2018
Job Ref code
5867
Job Description

Job Description:
Handles inbound/outbound customer service supportemails and calls from Amazon customers and performs special projects designated by the Team Manager

Duties / Responsibilities:
  • Ensures that assigned brands get excellent performance ratings from Amazon
  • Provides shipment status to the customers
  • Confirms, cancels and refunds orders, when needed
  • Sends out order delay notifications
  • Updates internal tools like spreadsheets
  • Earns customer trust and positive feedback
  • Addresses customer queries on orders processed through Amazon by coordinating with the Supplier Management group
  • Supports the Customer Service Manager and acts as POC in the absence of his/her manager or when needed


Qualifications:
  • With Customer Service Experience of at least 1 to 2 years
  • Can work on night shift.
  • Confident in speaking American English and good in writing emails
  • Good Attendance record in previous employments
  • Great contributor even on matters outside his/her scope
  • Model employee






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