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Customer Service Representative | Shaw | Join us for GREAT BENEFITS

Keywords / Skills : Customer Service Representative , Customer Service Executive, Customer Care Executive, Customer Support Executive, Customer Service Associate, CSR, Customer Care

1 - 4 years
Posted: 2019-08-31

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
31st Aug 2019
Job Ref code
9465704
Job Description
Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.As a Customer Service Representative, you will deliver customer service to the customers and clients. You are also expected to:

Responsibilities:
Handle customer requests professionally and sympathetically
Exceed client and company performance expectations
Maintain customer account information and records
Participate actively on a team working together to solve customer issues
Interact with client departments when escalations are required

Ideal Candidate:
Customer Service background
Upbeat, high energy, enthusiastic
Strong customer focus
Ability to handle stress, show empathy and not take difficult customers personally
Basic computer knowledge and typing ability
Strong multi-tasking ability

Skills/Education:
High School Diploma or equivalent is required
Must be self motivated, detail oriented, organized and flexible with the ability to learn client driven material
Demonstrates ability to work in a team environment accepting responsibility for decisions and how results may impact team
Strong written and verbal communication skills
Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
Ability to adhere to Sutherlands policies and procedures

About Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.
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