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Customer Service Representative | Tarlac | Great Benefits Join us

Keywords / Skills : Customer Service Representative, Customer Service Executive, Customer Care Executive, Customer Support Executive, Customer Service Associate, CSR, Customer Care

1 - 4 years
Posted: 2019-08-31

Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
31st Aug 2019
Job Ref code
Job Description
Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Service Representative, you will deliver customer service to the clients of a U.S. based bank specializing in credit cards. You are also expected to:


Take inbound calls from the banks customers and clients;
Educate clients on any concerns or disputes that they may have on the banks credit card services (account delinquencies, payment collections and processing);
Provide accurate resolution to issues on credit terms with customer accounts and payments;
Work with the customer on payment options, payment plans and appropriately escalate any dispute that the customer may raise (Escalation handling);
Transfer calls to the necessary groups as required by law;
Abide by all regulatory compliance requirements as required by federal law in the US; and
Accurately document all actions taken during each transaction with the customer.


Finished at least 2 years in college (or High School Graduate + relevant work experience)
At least 2 years of work experience in Customer Service, Collections or Financial services
Excellent English written and verbal communication skills
Working knowledge on computers
Good customer service and problem solving skills

About Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at
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