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Customer Service Representative

Keywords / Skills : Customer Service, Customer Support Executive, Customercare executive, Customer service representative, Customer support officer, Customer support representative, CSE, CSR, Customer support, Customercare

2 - 4 years
Posted: 2018-08-22

Job Description
Customer Service Representatives


Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.


Responsibility:
  • attracts potential customers by answering product and service questions; suggesting information about other products and services. 
  • Opens customer accounts by recording account information. 
  • Maintains customer records by updating account information. 
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
  • Maintains financial accounts by processing customer adjustments. 
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs. 
  • Prepares product or service reports by collecting and analyzing customer information. 
  • Contributes to team effort by accomplishing related results as needed. 


Requirements:
  • Should have completed a Bachelor’s Degree with at least 6 months of work experience in any field 
  • Undergraduates (2 years in College = 4 Semesters) with 2 years of any work experience regardless of field 
  • Good communication skills 
  • Can easily be trained 
  • Basic knowledge in computer navigation 
  • Flexible on shifts 


About Company

Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 378,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com.
About Recruiter
Poonam Ghuge
HR Executive
Tata Consultancy Services
...
Skills I hire for Lateral hiring
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