Company : Shell Infotech Position : Customer Service Exp : 1 – 2 Years Location : Common Wealth Notice : 1 Month
JD As Below :
Customer Service & call Center Perform checking on delivery notes/ invoices against the Expected GR report in SAP. To identify and highlight discrepancies in the delivery notes/ invoices. Perform date entry for goods receipt and batch creation in SAP, followed by consolidation for account payable. Practice good record keeping ensuring identity, authenticity, accuracy, security, and retrieving ability of all the work records. Provide general administrative and operational supports. This includes GR verification, GR reversal, resolving queries from Finance, generate reports, and monitor tracking tools.
Assisted customers with their queries and problems by phone and e-mail. Established and maintained contacts with new and existing customers as per the direction of the supervisor. Helped customers place new orders easily. Forwarded important and serious matters to the seniors. Transferred urgent calls to the required departments quickly and accurately. Entered and updated new customer details in the customer relationship management software according to administrative guidelines. Achieved set targets of the firm by the stipulated deadline.
8:00am - 5:00pm / 11:00am – 8:00pm (Mondays to Fridays) 8:00am - 12:00pm/ 10:00am – 2:00pm (Saturdays) or as advised by the Hiring Manager
Shell Infotech is a leading Information Technology (IT) Consulting as well as IT Staffing Services provider headquartered in Singapore.
With over a decade of experience and 700+ employees working across multiple locations, we are able to leverage this vast expertise to deliver real value for our customers in the fields of IT Staffing, SAP Services, Enterprise Applications & IT Managed Services.
Singapore - Malaysia - India - Dubai
Founded in 2002, Shell Infotech has grown as the most preferred destination for employers and job seekers alike. We make mutually beneficial professional connections happen, delighting our esteemed clients and providing great opportunities to our candidates. We exist to nurture and enhance such connections where passion and purpose come together.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases