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Customer Support Engineer (Vietnamese speaking)

Keywords / Skills : Customer Support, Customer Service, Customer Support Executive, Customer Care Executive, Vietnam, Vietnamese

2 - 7 years
Posted: 2018-07-12

Job Description
JOB DESCRIPTION

Our client is seeking a dedicated client support analyst to work with a global social media organization. This group focuses on working closely with internal Sales and account management teams as well as external clients, including small businesses and agencies to assist with operational tasks.

This position will be challenged with having to balance the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.

Ideal candidates will be comfortable understanding social media campaigns and supporting bugs and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

Education:

• BA/BS degree (Graduate) or equivalent experience

Minimum Qualifications:


• 3 + years working in a service/customer service/sales organization

• Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience

• Demonstrated capability to create world-class customer experiences with each and every interaction

• Fluent in English (Witten & Oral) and native in Regional language (Vietnamese).{There is a requirement to support Vietnamese market with native business/formal written communication skills}

• Must have exceptional grammar and typing accuracy skills – experience with business communication

• Client focused and solutions oriented; Good problem solving and analytical skills

• Ability to comprehend and analyze client situations and apply the right solution

• Ability to collaborate and work effectively on a team

• Self-learner interested in both the how and the why

• Ability to educate customers on policy and product questions

• Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail

• Ability to follow processes without being blinkered by them



About Company

Softenger is one of the premier IT services company focusing on providing the latest cutting edge data center support for leading multinational banks and fortune 500 companies.
Our Group provides services in management of large IT infrastructure. These services include:
System Administration (All flavors of UNIX and Windows O/S)
Database Administration (Oracle, Sybase and SQL Server)
Security evaluation and enhancement
Specialized software development
Corporate training in our area of specialization

The group consists of
Softenger (India) Pvt. Ltd. which has provided these services since 1990
Softenger (Singapore) Pvt. Ltd. which has provided them since 2000.
Our clients include large telecom and banking sector companies. To know more about our company and clients please visit our website
www.softenger.com


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