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Customer Support Executive

Keywords / Skills : Customer Service Executive

2 - 5 years
Posted: 2019-02-13

Nationality
Japan
Industry
Any
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
13th Feb 2019
Job Description
I have got your CV from Monster.com regarding a new job opportunity.
Position Name - Customer Experience Professional
Contract/Permanent - Permanent
Job Location â€" Malaysia (Kuala Lumpur)

• Provide primarily customer service based phone support to ADC customers.
• Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
• Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes.
• Provide accurate and understandable information to all customers and support partners.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
• Ensure all follow ups are done in a timely manner.
• Ensure all SLA’s are met appropriately.
• Maintain high level of customer satisfaction whilst maintain a professional manner.
• Be familiar with all policy, processes, and product knowledge and escalation paths.
• Remain polite, patient and courteous with customer throughout the experience.

If you feel that your skill set and experience match with the requirement then kindly share your updated CV in word format to proceed further at saideepa@triterras.com and also share below details:
• Total Exp:
• Relevant Exp :
• Contact Number:
• Email ID:
• Last drawn/Current salary:
• Expected Salary:
• Notice period:
• Reason for job change:




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