I have got your CV from Monster.com regarding a new job opportunity. Position Name - Customer Experience Professional Contract/Permanent - Permanent Job Location â" Malaysia (Kuala Lumpur)
â¢ Provide primarily customer service based phone support to ADC customers. â¢ Activate and engage with client/customer whilst providing accurate information of customerâs issue at hand. â¢ Accurately record and update customersâ cases into ADCâs CRM and trackers following appropriate processes. â¢ Provide accurate and understandable information to all customers and support partners. â¢ Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases. â¢ Ensure all follow ups are done in a timely manner. â¢ Ensure all SLAâs are met appropriately. â¢ Maintain high level of customer satisfaction whilst maintain a professional manner. â¢ Be familiar with all policy, processes, and product knowledge and escalation paths. â¢ Remain polite, patient and courteous with customer throughout the experience.
If you feel that your skill set and experience match with the requirement then kindly share your updated CV in word format to proceed further at email@example.com and also share below details: â¢ Total Exp: â¢ Relevant Exp : â¢ Contact Number: â¢ Email ID: â¢ Last drawn/Current salary: â¢ Expected Salary: â¢ Notice period: â¢ Reason for job change:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases