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Customer Suppport Officer

Keywords / Skills : Customer Suppport Officer, Customer Service, Customer Support, Customer Care, Customer Service Executive, Customer Care Executive, Nonvoice, Backend, Backoffice, Voice Process, Inbound, Outbound, Call Center

1 - 5 years
Posted: 2019-08-02

Job Description
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records / data by updating account information.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed

About Company

Singapore HQ
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