With nearly 50 years of experience and proven track record in protecting lives and assets, Certis CISCO offers a comprehensive range of security services from Auxiliary Police and Protection Officers to 'one-stop' solutions for security technology, IT and information management for government agencies, businesses and homes. More than just IT and physical protection, Certis CISCO Security is a synergistic combination of man, machine and method (M3), bringing together the best personnel from diverse disciplines, cutting edge technology and steamlined processes. Besides Singapore, Certis CISCO's international arm operates in more than 63 cities around Asia including India, Indonesia and Sri Lanka with over 26,000 employes. As part of this dynamic team, you'll also find your career is safe and secure too, with attractive bonuses, benefits and ongoing training as part of the package. As the demand for our unique services increases across the region, so do your opportunities for advancement.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases