Job Title: Cyber Security Customer Success Manager

Job Summary

Machinery/ Equipment Mfg.
Job Category:
Years of Experience
Posted On
12th Jul 2018

Job Description:

The Honeywell Process Solutions (HPS) Industrial Cyber Security business has an opening for a Customer Success Manager (CSM). The Customer Success Manager will be responsible for developing relationships with key customers that promote retention, loyalty and expansion of the adoption of Cyber Security products and services. The CSM will lead customer evaluations and project implementations at large enterprises including the engagement of other teams in the organization to successfully complete the project. This role requires a combination of technical product and solutions expertise with effective customer engagement to understand and maximize the value of our products and solutions and the customers’ experience with them. The CSM ensures that customers are satisfied with the products and services they receive, and he/she will drive improvement across the Cyber Security organization in areas needing improvement. The CSM will partner with Sales to identify and foster critical customer engagements that increase the footprint of Cyber Security products and services. 
  • Responsible for project planning solution delivery at large enterprises
  • Ensure proper customer configuration and operation prior to installation handoff
  • Conducts initial customer training and ensure utilization of the product
  • Ensure ongoing customer satisfaction throughout the customer lifecycle
  • Tracks critical customer issue to ensure resolution
  • Routinely meets with customer to reports and issues and ensure forward progress
  • Serve as the customer’s trusted technical advisor.
  • Professionally represent the H-ICS business in interactions with internal and external customers and business partners as required.
  • Participate in sales calls providing technical support and presentation or demonstrations.
  • Conducting lab trials and Customer evaluation sessions on-site, including integrating into customer environment.
  • Monitor and improve service quality and integrity
  • Acquire technical knowledge of systems and services required to resolve problems as soon as identified. 
You must have
  • Bachelor’s degree in Computer Science or similar education
  • 3-5+ years’ experience in enterprise IT/OT security solutions, preferably into industrial and critical infrastructure organizations
  • CISSP certification – advantage 
We value
  • Experience with cyber security technologies
  • Project management experience
  • Deep understanding of Cybersecurity standards 
  • Good understanding of products such as Firewalls, Antivirus, IDS, IPS, Networking and Communications
  • Demonstrated analytical, planning and problem solving skills
  • Builds strong business relationships
  • Strong presentation skills. Good internal and external communication skills
  • Ability to work in a global, multi-cultural environment
  • Good knowledge of the English language written and spoken as you will be liaising with global stakeholders
  • Continued Professional Development
About Us

Honeywell creates solutions linked to global macro-trends that improve quality of life for people around the globe — generating clean, healthy energy, and using it more efficiently; increasing our safety and security; enabling people to connect, communicate, and collaborate; and equipping our customers to be even more productive.

The core businesses – Aerospace, Automation and Controls Solutions, and Performance Materials and Technologies – are leaders in their respective industries, driving solutions that make people’s lives better every day. Chances are that there are Honeywell products all around you right now.

With more than 127,000 employees worldwide, including approximately 22,000 engineers, Honeywell has an unrelenting commitment to quality and delivering results in everything we make and do. We are passionate about creating new technologies and take pride in developing solutions that help solve the world’s toughest challenges in the areas of safety, security, energy and growing global wealth per capita.

A career at Honeywell offers infinite possibilities within a diversified, global organization that is helping to help solve the world’s toughest challenges and improving quality of life for people globally. We invite you in our quest.