Work as part of a team to remediate data in a system either manually or with the help of the technology team/ Critically evaluate information gathered from multiple sources, ensure an exhaustive scenario analysis/Data testing\integration testing/UAT testing
Pan-Asia is a multi-million dollar privately held multi interest group headquartered in Singapore and with business operations worldwide. Founded in1994, Pan Asia's service offerings span diverse areas such as trading in energy products and emerging technologies to Management and IT consulting and human capital solutions. Our clients span across various geographies and industry domains including Hi-Tech, BFSI, Manufacturing, Logistics and FMCG.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases