Perform full life-cycle of Data Scientist / Analyst activities, including conceptualization to operationalization Primary focus will be in applying data science to solve business problems; doing statistical analysis, building high-quality prediction systems, and use deep learning techniques Able to understand and solve the business problem by translating into a data model and building insights into an actionable outcome Development and solutioning of predictive analytics to derive actionable insights to intervene positively into the customer’s digital journey Collaborate with cross-functional business teams to deliver high-impact insights using analytics across a variety of customer servicing areas Research, design, implement and validate models / algorithms to analyse diverse sources of data to achieve targeted outcomes Carry out customer behaviour analytics and deliver actionable insights in real time; through behaviour segmentation, predictive modelling, lifetime value modelling, churn prevention, statistical simulations and what if scenarios Stay on top of current industry trends on machine learning/AI
Comtel Solutions is a global Technology Services Company with a Singapore headquarter. We are the company of choice for Clients to fulfill their Technology services delivery. Our team works with Global MNC’s across industries like Banking, Insurance, Hi-Tech Manufacturing & Supply Chain to execute Projects & to run their Technology "Business as usual" functions.
We employ close to 1300 staff in our services mix that includes a provision of Managed Services, Application development and Maintenance and Staff onsite deployment.
Coupled with a shared corporate HR, Operations, and Audit team based in Singapore, Our Business and Technology Managers, are able to engage and deliver on a very broad structure of Technical Solution and Services delivery.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases