Responsibilities Manage database changes through change request process and provide status reports. Respond promptly to incident, investigate and provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Monitor and measure the performance and availability of database systems proactively. Implement corrective actions identified to improve performance and availability. Monitor the agreed service level, document and maintain the configuration of the databases. Ensure service level meet requirement. Propose and implement action plan when required. Monitor databases according to standard operations procedures. Support service continuity measures. Conduct root cause analysis and implement proactive measures. Provide database systems related technical advice to customers or project teams for manageable issues. Provide database access path related technical support and advice to the application team. Adhere to security standards or best practices to avoid security breaches and reduce system vulnerability. Provide input to security audits and implement the necessary corrective and preventive actions. Provide 24x7 Support.
Requirement Degree or Diploma in Information Systems or any other relevant course work. At least 2 - 5 years database IT related experience. Must possess knowledge and experience in Oracle, MS SQL Server, My SQL and Oracle database/MS SQL Server database administration. Certified DBA is a plus. Can demonstrate the essence of a good team player and leader Self-learner. Can work under pressure and odd hours.
To Apply: Please send your most updated CV in MS WORD FORMAT to (mailto:email@example.com) Kindly indicate your availability, current and expected remuneration package. We regret that only shortlisted candidates will be notified.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases