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DATS Service Provisioning Lead/Manager

Keywords / Skills : bi, "business intelligence", cognos, qlikview, qliksense, tableau, "cia report", cia, "dats platform", "dats tools", "service now", servicenow

3 - 8 years
Posted: 2019-03-11

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/Programmer
Posted On
11th Mar 2019
Job Description
DATS Service Provisioning Lead/Manager

Job Location: Philippines.

Exp: 3 – 8 Years


Job Description:
• Work independently to analyze a variety of requests received via Service Now system in terms of accuracy of user credentials, charge code verification, application access for PII and SPII data.

• Work with cross functional teams like End Users, Platform Administrators, and License Provisioning Analysts to facilitate the provisioning of requests within the prescribed framework.

• Identify data sources, technical owners and facilitate accurate data provisioning through appropriate data security strategies

• Capture and maintain user information along with necessary attributes for user analysis, reporting and billing.

• Responsible for tracking License usage for DATS Platforms and Tools and annual renewal to ensure License compliance

• Produce Finance billing feeds and reports in support of department billing and recovery for products and services

• Understand general process and work flows set up within the Service Now systems for testing enhancements and documentation.

• Ability to understand Visualization Dashboards and Reports (QlikView, Tableau, Cognos, etc) for the purpose of tracking and monitoring Service Requests and Task SLAs for corrective action.



About Company

Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 378,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com.


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