Develop and oversee the implementation of an effective sales force governance and control framework in order to mitigate regulatory, market conduct and compliance risks. [50%]
Vet product, sales and marketing materials to ensure that the contents are accurate, not misleading and fit for purpose [30%]
Oversee and carry out adhoc tasks and special projects assigned by HOD, including accurate reporting and escalation of compliance and regulatory issues, work improvement projects, revision of SOPs and IT enhancement projects within the stipulated time line. [15%]
Develop and coach less experienced team members to enhance their technical competency and personal effectiveness to deliver quality and timely results thereby achieving the Departments and Companys goals and objectives [5%].
Bachelor Degree in Business, Management, Economics or Accountancy
Minimum 7 years of working experience in Compliance, Training & Competency or Distribution Management, relevant to the insurance / financial sector.
Candidates with Distribution Management experience will have an advantage
Strong knowledge of life insurance products
Able to interact effectively across different business stakeholders and compliance functions. Good communication skills
Committed and conscientious personality. Takes ownership and responsibility to drive projects and bring it through to fruition
Self-Driven, Meticulous and have a keen eye for details
Possess analytical ability
Project Management skills (not compulsory but an advantage)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases