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  Job Summary
   
  Job title :
Deskside Team Lead
  Company:
Infinite Computer Solutions Inc
  Location
Singapore
  Experience
3 - 6 years
  Key Skills
Desktop Support Engineers,Team Leader
  Category
IT
  Role
Team Leader/ Technical Leader
  Posted On
9th Aug 2018
Company Profile
  About Us

 

Infinite Computer Solutions Ltd. provides technology based business process solutions, next-gen mobility solutions and product engineering services, specializing in the Healthcare, Banking & Finance, Telecommunications & Technology and Media & Publishing industries, for Fortune 1000 companies. Their solutions build on proprietary industrial frameworks that significantly reduce work effort and cost while providing faster go-to-market speeds and nimble responses to market dynamics, a solution they call Platformization�. Infinite has over 5,000 employees and 8 global delivery centres. Established in 1999, Infinite today is a publicly listed entity headquartered in Bangalore, India, with an expanse across three continents, a diverse employee base and over 50 premier clients, including several leading Fortune 1000 companies. The journey so far has been as remarkable as it has been definitive.
   
  Job Description
  Able to handle premium users (VVIP);

• Able to manage Site Operation;

• Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;

• Oversee the scheduling and coordinate of the Deskside Engineers ;

• Oversee the training and development of the onsite engineers;

• Oversee the support for premium users (VVIP);

• Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;

• Work with client to reach service level target;

• Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.

• Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism

• Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements

• Ensure that IMAC executed are updated by next business day to Asset Management Team

• Needs to report on a monthly basis the status of the IMAC operation Site supported.

• Ensure all operational procedures are current and adhered by the operation team

• When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators

• Provide suggestions to help improve operations on an ongoing basis.

• Monitor and Track Service Levels on a daily and weekly basis

• Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.

• Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff

• Provide monthly security governance reporting

• Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;


Requirement

a) Minimum three 3 years of relevant experience with adequate technical skills.

b) Must be ITIL Foundation certified

c) Must be customer oriented.

e) Good technical knowledge in all OS , Internet Broswers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skill.

f) Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment.

g) Must have some basic communication skills.

h) Willing to take on extra tasks that are given. 

EA License No. - 14C6941  


Infinite Computer Solutions Pte. Ltd. ("Company" or "Infinite") is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Infinite is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Infinite are based on business needs, job requirements and individual qualifications, without any partiality towards the race, color, gender, religion or belief, nationality, social or ethnic origin, age (described under the purview of law), differently abled, sexual orientation, gender identity and/or expression, marital status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Infinite will not tolerate discrimination or harassment based on any of the above, while hiring or during employment.

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