To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc).
To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals.
To be prompt and meticulous in updating of daily incidents handled into the incident management tool.
To be responsive and pro-active in handling end-users' PC/Notebook problems and requests.
To be highly customer-focus and diligent towards providing good customer service.
Ensure desktop/notebook interconnect seamlessly with diverse systems including associated validation systems, files servers, email servers, computer conferencing systems, application servers and administrative systems.
Liaise with third party vendors for replacement of parts/components and rectification of faults if the equipment is under warranty or under some form of maintenance contract between the customer and third-party vendor.
Conduct and document changes based on quality processes.
Perform standby duties
Degree or Diploma in IT
Min 1 year of solid Desktop support experience
Possess relevant IT skill set in hardware and software troubleshooting
Experience in installing software, patches, updates on Desktops, Laptops
Experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software etc.
Must be customer service oriented with good inter-personal and communication skills
Good attitude with positive mindset in learning and ready to excel
Atos is an international information technology services company, delivering hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting & Technology Services, Atos Worldline and Atos WorldGrid. Worldwide headquarters in Bezons / Paris, France, Atos employs over 78,500 business technologists worldwide in 42 countries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases