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Desktop Engineer (Build)

Keywords / Skills : Desktop Engineer, Desktop Support Engineer, Office 365, Windows Administration, End User Support

3 - 8 years
Posted: 2019-05-21

Banking/Accounting/Financial Services
Technical Support Engineer
55000 - 70000 SGD
Posted On
21st May 2019
Job Description
Key Responsibilities:
  • Build PCs / laptop with Win 10, Office 365 / Office 2016 and other essential software.
  • Upgrade current win 7 PCs / laptop to win 10 and upgrade Office version.
  • Ensure Office365 products are configured properly and fit for business use.
  • Coordinate with users to upgrade / swap upgraded PCs / Laptop.
  • Ensure software’s from old PCs are transferred to new / upgraded PC.
  • Coordinate all requests related to PC upgrade on behalf of users.
  • Plan and maintain records of upgrade activity.
  • Ensure smooth transition for the users during PC upgrades.
  • Troubleshoot; escalate issues to internal support or engineering team.
  • Follow internal process such as Change Management, Incident management.
  • Communicate effectively to the stakeholders.
  • Create and store related documentation as per standards.
  • Engage with the wider organizational support teams in the management and resolution of incidents and problems.
  • Work closely with other support functions for supporting desktop Infrastructure.
  • Maintain high-levels of up-time across the estate.

General and Technical Skills:
  • In-depth knowledge of Active Directory, Windows 7 and 10 OS, SCCM, Office 365.
  • Experience in windows 7 to Windows 10 migration.
  • Able to create high quality documentation for colleagues and end users alike
  • Experience of working with managed service providers and outsourcers
  • Background in financial services or similar regulated industry.
  • Positive attitude capable of remaining positive when under pressure
  • A good communicator, and able to work collaboratively in a global team.
  • Someone who can operate in a fast changing environment and take ownership of their work.
  • Strong organisational and time management skills.
  • The ability to work as part of a team across time zones and to share information with the wider team.
  • An inquisitive thinker, with attention to detail.

Optimum Solutions company registration: 199700895N

About Company

About Optimum Solutions: We are a Singapore based global IT services firm. Having started in 1997, we have grown to over 2500+ employees in Asia with offices in Singapore, India, China, Philippines, Malaysia. Our customers are primarily from Banking and Finance sector while we also work with large consulting, manufacturing and internet companies
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