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Desktop Engineers (Up to 3,000)

Keywords / Skills : Desktop Engineer, Desktop support, Desktop support engineer, Customer support engineer, Hardware engineer

1 - 2 years
Posted: 2018-12-11

Job Description
Responsibilities:
  • Provide desktop support at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications, to ensure customer satisfaction and service operation are achieved 
  • Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance 
  • Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites 
  • Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction 
  • First level troubleshooting of network connectivity in a LAN/WAN environment 
  • Responsible for tracking hardware and software inventory and report to asset management team on a regular basis 
  • Assist in user/hardware movement and office relocations 
  • Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels 
  • Provide user data and application recovery 
  • Maintain IT records and track on areas of responsibilities 
  • Any Other Ad-hoc Duties as Required or Assigned 


Requirements:
  • Bachelor Degree or Diploma in Engineering, Computer Science/Information Technology or its equivalent 
  • At least 1 year of experience in a technical service role 
  • Fresh graduates are welcome to apply 
  • Strong technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments 
  • Ability to lead, analyse, diagnose and resolve account service issues 
  • Sound analytical and problem solving skills 
  • Effective communication skills, both written and presentation 
  • Strong organizational and interpersonal skills 
  • Good customer service and support attributes 
EAP No.: R1766065

EA Licence No.: 95C5411

About Company

PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.

Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.

Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.

We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.

At PrimeStaff, we’re passionate about people.

EA Licence No.95C5411
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