Provide desktop support at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications, to ensure customer satisfaction and service operation are achieved
Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance
Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites
Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
First level troubleshooting of network connectivity in a LAN/WAN environment
Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
Assist in user/hardware movement and office relocations
Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
Provide user data and application recovery
Maintain IT records and track on areas of responsibilities
Any Other Ad-hoc Duties as Required or Assigned
Bachelor Degree or Diploma in Engineering, Computer Science/Information Technology or its equivalent
At least 1 year of experience in a technical service role
Fresh graduates are welcome to apply
Strong technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments
Ability to lead, analyse, diagnose and resolve account service issues
Sound analytical and problem solving skills
Effective communication skills, both written and presentation
PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.
Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.
Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.
We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases