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Job Summary |
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Job title :
Desktop Support Engineer |
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Company:
Infinite Computer Solutions |
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Location
Singapore |
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Experience
1 - 4 years |
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Key Skills
"Desktop"," desktop engineer","desktop support","IT support","Service desk",Helpdesk Executive,IT Helpdesk Support,Technical Support,Service Desk Support |
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Category
IT |
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Role
• Software Engineer/ Programmer • System Analyst/ Tech Architect • Network Administrator • Fresh Graduate |
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Posted On
16th Aug 2018 |
| Company Profile |
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About Us |
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Infinite Computer Solutions Ltd. provides technology based business process solutions, next-gen mobility solutions and product engineering services, specializing in the Healthcare, Banking & Finance, Telecommunications & Technology and Media & Publishing industries, for Fortune 1000 companies. Their solutions build on proprietary industrial frameworks that significantly reduce work effort and cost while providing faster go-to-market speeds and nimble responses to market dynamics, a solution they call Platformization�. Infinite has over 5,000 employees and 8 global delivery centres. Established in 1999, Infinite today is a publicly listed entity headquartered in Bangalore, India, with an expanse across three continents, a diverse employee base and over 50 premier clients, including several leading Fortune 1000 companies. The journey so far has been as remarkable as it has been definitive. |
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Job Description |
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Provides onsite support to users with good customer satisfaction for main and off-site;
Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
Helps to maintain or improve the overall image of the support team;
Level 1 & 2 level trouble shoot and problem resolutions;
Provide technical and operation support;
Work to reach service level target;
Break/fix for patches, software distribution and preventive maintenance;
Managed the media and documentation related to the equipment supported;
Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
Install the inventory scanning agent upon any new asset;
Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;
Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
Support IMACs each IMAC is treated as a case;
Provide break fix to software distribution patches where customer will provide the instructions;
Provide onsite assistance for client events (e.g. HFL). Such events may be conducted outside the stipulated service hours.
Additional service requirements in line with the role may be added or deleted from time to time
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