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Desktop Support Engineer

Keywords / Skills : Desktop Support Engineer , Technical Support Engineer, MS Active Directory , Desktop Engineer, IT inventory, Trouble Shooting, Installation, Configuration, Technical Support

1 - 3 years
Posted: 2019-07-24

IT/Computers - Software
Technical Support Engineer
Posted On
24th Jul 2019
Job Description

  • Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

  • Support on desktops, notebooks, printers, scanners hardware components.

  • Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS or any bank standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

  • Re-cloning and deploying image to desktop and laptop.

  • Provide support for queries, escalation, problem determination, resolution and IMAC – install, move, add and change.

  • Provide timely status update on issues escalated and to close tickets within SLA
  • Minimum Nitec in Information Technology or equivalent field of study
  • Minimum 1 year relevant working experience in providing technical support to end-users
  • Administration experience of MS Active Directory users & groups, policies and management concepts.
  • IT inventory, documentation and procedure update.
  • Good communication and interpersonal skills. 

About Company

Jardine OneSolution (JOS), a member of the Jardine Matheson Group, is one of Asia's leading providers of integrated information technology solutions and services. Headquartered in Hong Kong and with presence in key business centres and IT hubs in the region including Singapore, Malaysia and China, JOS has more than 2,000 IT professionals delivering comprehensive, integrated solutions and services designed to meet the needs of our enterprise customers in every industry sector such as banking & finance, manufacturing, transportation, hospitality, healthcare, services, education, government ministries and statutory boards.
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