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Desktop Support Engineer

Keywords / Skills : Technical Support, Customer Support, IT Helpdesk, Desktop Support, Technical Support Engineer

2 - 5 years
Posted: 2019-03-14

Job Description
Responsibilities:
  • Perform daily IT administrative and support activities with regard to desktops/laptops
  • Support users in the company with regard to IT issues 
  • Perform desktop troubleshooting for users if required 
  • Troubleshoot hardware/software IT or Windows server issued 
  • Involved in basic network configuration and maintenance
  • Provide support requirements at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications to ensure customer satisfaction and service operation are achieved. 
  • Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance. 
  • Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites. 
  • Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction 
  • Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new computer equipment 
  • Establish and maintain office network accessibility and troubleshooting

Requirements:
  • Diploma/ Degree in Computer Studies/ Information Technology or it's equivalent 
  • Preferably with some relevant IT working experience 
  • Providing 1st level support to end-users (PCs/ Laptops/ Servers/ Printers) 
  • Hardware/ software troubleshooting/ maintenance/ updates 
  • Installation & configuration of operating systems, drivers, software patches & other PC peripherals 
  • Skills in Win XP, Vista, Networking, Servers, MS Operating Systems & MS Office 
  • Posses good communication and problem solving skills


About Company

Jardine OneSolution (JOS), a member of the Jardine Matheson Group, is one of Asia's leading providers of integrated information technology solutions and services. Headquartered in Hong Kong and with presence in key business centres and IT hubs in the region including Singapore, Malaysia and China, JOS has more than 2,000 IT professionals delivering comprehensive, integrated solutions and services designed to meet the needs of our enterprise customers in every industry sector such as banking & finance, manufacturing, transportation, hospitality, healthcare, services, education, government ministries and statutory boards.
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