Perform daily IT administrative and support activities with regard to desktops/laptops
Support users in the company with regard to IT issues
Perform desktop troubleshooting for users if required
Troubleshoot hardware/software IT or Windows server issued
Involved in basic network configuration and maintenance
Provide support requirements at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications to ensure customer satisfaction and service operation are achieved.
Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance.
Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites.
Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new computer equipment
Establish and maintain office network accessibility and troubleshooting
Diploma/ Degree in Computer Studies/ Information Technology or it's equivalent
Preferably with some relevant IT working experience
Providing 1st level support to end-users (PCs/ Laptops/ Servers/ Printers)
Jardine OneSolution (JOS), a member of the Jardine Matheson Group, is one of Asia's leading providers of integrated information technology solutions and services. Headquartered in Hong Kong and with presence in key business centres and IT hubs in the region including Singapore, Malaysia and China, JOS has more than 2,000 IT professionals delivering comprehensive, integrated solutions and services designed to meet the needs of our enterprise customers in every industry sector such as banking & finance, manufacturing, transportation, hospitality, healthcare, services, education, government ministries and statutory boards.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases