Responsibilities Troubleshoot for client platform related problems. Promptly respond to incident, investigate and provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service request related to client platforms. Monitor the agreed service level. Document and maintain the configuration of the systems. Provide regular reporting to relevant parties. Involve in client platform implementation/upgrade project.
Requirements ITE/ Diploma in IT/ Engineering or any related field At least 1 year relevant experience in providing desktop support. Proficient in Microsoft Windows/Windows XP/Microsoft Office. Experience in providing desktop support to senior management.
Interested: Please send your most updated CV in MS WORD FORMAT to (mailto:email@example.com) Kindly indicate your availability, current and expected remuneration package. We regret that only shortlisted candidates will be notified.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases