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Desktop Support Specialist

Keywords / Skills : Desktop Support Specialist

1 - 3 years
Posted: 2019-05-24

Industry
IT/Computers - Hardware & Networking
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
System Analyst/Tech Architect
Education
Bachelors
Degree
Posted On
24th May 2019
Job Ref code
3265812
Job Description
10 -12 months of Desktop Support experience (2-3 years desirable) with the Installation/Move/Addition/changes (IMAC) & Break-Fix of in-scope supported Desktop environments covering all or most of the below:

• PC’s/Laptops, monitors, docking stations, keyboards & mouse and desk phone handset

• Mobile phones and tablets

• Operating system (OS) installation / re-imaging

• Testing of new O/S images and providing input to the build/image teams

• Active Directory Password changes as part of a Breakfix/group memberships for replacing/building new machines & moving of users in/out of active directory groups.

• Encryption and De-encryption, Data Retention

• Support of AV meeting room equipment

• Hands-and-Eyes support for Server/Network teams

• Participation in project activity such as office moves, rollout and upgrades.

• Recording of assets in Asset Tracking system

• Attending to tickets raised/assigned, resolving and updating ticket(s) and ensuring all are dealt with efficiently and within SLA’s.

• Raising calls to and assisting warranty vendors and 3rd parties as required in the resolution of issues.

• Adhering to all client processes and procedures relevant to operational duties.

Thanks & Regards

Kunal.N

(E) Kunal.n@eilglobal.com.au

(M) +61870772838

(W) www.eilglobal.com.au







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