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Desktop Systems Specialist / Kent Ridge / 1 Year / 4400

Keywords / Skills : IT Helpdesk, System Administrator, IT Specialist Windows administrator., Network administrator, Senior system administrator

2 - 4 years
Posted: 2018-12-19

Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
IT/Computers - Hardware & Networking
IT/Computers - Software
System Analyst/Tech Architect
Network Administrator
Configuration Mgr/Release Manager
Posted On
19th Dec 2018
Job Description
  • Configures, installs, tests, troubleshoots, repairs and maintains personal computers and systems (printers,) related hardware and software. 
  • Acts as a point of focus for the company for all IT desktop support issues 
  • Maintains data / records to track desktop related issues and inventory. 
  • Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, administrative systems, & phone system 
  • Responds to end-user and/or tickets inquiries/calls for assistance 
  • Monitors the Helpdesk / Service Center system and respond appropriately and timely to tickets. 
  • Provides general desktop support to external customers visiting onsite, ensuring proper network connectivity regardless of system/OS. 
  • Performs hardware analysis to diagnose issue or identify sources of performance degradation. 
  • Replaces, upgrades or modifies hardware at own discretion.
  •  Participates in desktop and infrastructure upgrade projects. 
  • Produces and shares well-written communications and documentation 
  • Reviews and updates documentation existing in enterprise knowledge base. 
  • Performs installations and upgrades of recommended hardware and/or software in a manner that is timely and non-disruptive to end-user departments 
  • Maintains licensing, software and hardware inventory for all personal computers 
  • Completes additional tasks such as inventory, shipping, and imaging. 
  • Participates in creating and publishing new documentation pertaining to previously undiscovered software/hardware issues and/or specific 
  • Operating issues in enterprise knowledge base. 
  • Provides solutions used by Tier 1 Help Desk support. 
  • Reviews and updates documentation existing in enterprise knowledge base. 
  • May serve as an escalation point for technical issues at the team and possibly group level. 
  • Serves as a technical contact on projects as assigned. 
  • Provides guidance, basic training, and technical support to end-users. 
  • Responsible for providing technical input to management on improving department processes. 
  • Advises and consults with customers, with some technical and management guidance, during the technology ordering process, including product selection, configuration, delivery, and installation 
  • Provides support and guidance to less senior support staff 
  • Coordinates end-user requests with other Information Technology staff. 
  • Routinely investigates availability issues pertaining to server resources, identifies and resolves specific issues 
  • Provides general network analysis for issues related to connectivity 
  • Performs software troubleshooting on documented issues affecting single or multiple machines. 
  • Mitigates issues by updating, modifying, re-installing, or removing software. 
  • Escalates any issues that cannot be resolved at 2nd level to the appropriate resource within the IT team 
  • Updates the call logging system with call detail, schedules fault resolution, and keeps all affected parties aware of progress 
  • Able to fully and accurately use the problem management/ticket tracking system Interacts with service center support to resolve end-user problems. 
  • Reports project status and communicates critical updates. 
  • Communicates with corporate customers in a support role for service issues. 
  • Produces and shares well-written communications and documentation 
  • Provides input to departmental processes and procedures at the group level. 
  • Responsible for reviewing and prioritizing individual tasks in order to meet necessary service levels and deadlines.
  • Adheres to departmental processes, policies, and standards 

About Company

About Kelly Services®
As a global leader in providing workforce solutions, Kelly Services, Inc. (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® directly employs nearly 500,000 people around the world in addition to having a role in connecting thousands more with work through its global network of talent suppliers and partners.

For more than 35 years, Kelly in Singapore has been partnering the finest local companies, key government agencies as well as some of the world’s most respected multinational companies to deliver the best talent in the market. Kelly centralised recruitment hub makes nearly 8,000 placements in Singapore annually.

Complementing our general staffing capability, Kelly also offers great expertise in the sourcing of specialised professionals across technical disciplines such as Engineering, Technology and Science, as well as functional specialties for Banking & Finance, HR, Sales & Marketing, and Procurement. Visit and connect with us on Facebook & LinkedIn.

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