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Digital Account Manager

Keywords / Skills : key account management, Key Accounts, Account management, Client Servicing, Relationship management, Client relationship, Account manager, Customer relation, Key account manager, Client servicing executive

3 - 10 years
Posted: 2018-11-28

Nationality
Singapore
Industry
Any
Function
Sales/ Business Development
Marketing & Communications
Role
Key Account Management
Posted On
28th Nov 2018
Job Description
Digital Account Manager

Responsibilities

• Establish strong, long-term client relationships and maintain day to day contact with client

• Act as the point of contact to clients for digital management matters and address client queries effectively and in a timely manner

• Translate the client's vision and needs into business requirements - project documentation, planning, management of the plan

• Work efficiently with our internal resources and third parties/ vendors for the flawless and execution of projects and to establish rigorous test/control protocols and metrics for these projects.

• Identify opportunities and new interests that the client may not recognize to help drive revenue and benefit business needs as their digital / CRM advisor

• Ensuring that all projects are delivered on time, within scope and within budget

• Set digital strategies for your assigned customers, considering their specific requirements

• Suggest, design and implement digital projects to increase customer ROI

• Analyze digital campaigns success

• Stay up-to-date with digital technology trends

Desired Skills & Experience

• Diploma/ Degree in Information Technology, Digital Marketing, Business or related field

• Knowledge in basic HTML, JS, JQuery

• Strong analytical skills

• Must be pro-active and an excellent communicator both verbal and written and maintain an entrepreneurial mind-set

• A personable and professional character that will build up client confidence and rapport

• Demonstrated track record of client relationship development and service

• Relevant experience in an interactive marketing or other digital, social, campaign experience and solid understanding of digital marketing

• Have a clear idea and understanding of digital tools and how they add value to company strategy and performance.

• Experience in working with reports and data to drive insights

• Organized and able to multitask in a fast-paced environment

• Proven experience in managing teams working cross-functionally within an organization

• Proficient in Word, Excel, Outlook and PowerPoint



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