The candidate would be responsible for team management of multiple teams each team consisting of a product manager, a scrum master and 6-8 developers comprising of IOS developers,android developers,full stack developers and Java developers.
The candidate also need to be business savvy as well as should have good stakeholder management skills.
Excellent communication skills and thinking on the feet skills are required.
We are a rapidly growing provider of IT Solutions and Services offering a wide range of IT Services to meet our customers growing needs. We are focused on providing services around Enterprise Solutions, Custom solutions and Business Intelligence solutions. We help our customers implement these solutions through our skilled consulting services, implementation services, application management services and through infrastructure management services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases