Our client is a highly reputable hospitality brand who is looking to grow their brand presence and online business through various channels including digital platforms, loyalty programs and distribution channels. You will play an influential role being vital in overseeing their e-commerce platform and ensuring scalable digital infrastructure execution across the region. This includes working on content, search marketing, mobile and social media to improve brand awareness and visibility. You will be tasked to improve their loyalty programs to increase membership through various means. To be successful in this role, you should have at least 6-8 years digital marketing/ecommerce experience ideally from the hospitality/travel/leisure industry. Team management skills will be beneficial. Track record delivering digital strategies to drive market share and revenue. You must keep updated of the competitive landscape and identify opportunities for potential partnership and acquisition. Strong knowledge of multiple systems including CRM and Big Data to be at the forefront of new trends. Strong communication skills to engage stakeholders at all levels. Be part of a global brand in a highly visible role. Plenty of opportunities to grow with the organization! Be part of a global brand in a highly visible role. Plenty of opportunities to grow with the organization! Please send your resume in WORD format by clicking the apply button below or contact Katrina Advani on +65 6701 1517 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1439150 (Katrina Dinesh Advani alias Avisha Dilipkumar Mahtani).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases