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EA Licence: 09C3051
Digital Operation Manager, Offline to Online (Retail, Omnichannel, Up to $6K)  

  • Our Client is a well-established Retail industry.

Responsibilities: ​
  • Responsible for serving the needs of customers seamlessly across channels and verticals with digital experience through O2O (Offline to Online) Program.
  • You will be working closely with a team across various functions to identify and address customer pain points along their grocery shopping journey using innovative digital solutions.
  • You will be an advocate for Company's omnichannel solutions (e.g. Scan & Go), managing a group of Team Leaders to ensure smooth day-to-day operations on the ground and engage walk-in customers at the stores to adopt our digital solutions.

Key Responsibilities:

  • Work closely with O2O Program team to launch and operationalize omnichannelsolutions (initial focus on Scan & Go) in Stores.
  • Manage a team of Team Leaders (TLs), Ambassadors and Attendants responsible forday-to-day operations of omnichannel solutions on the ground.
  • Act as first point of contact for store staff (e.g. Branch Manager, Chief Cashiers, keyTeam Leaders) for omnichannel related queries and discussions.
  • Support the team in basic troubleshooting of commonly encountered issues related tothe omnichannel solutions.
  • Work closely with Retail Business to develop optimal staffing arrangements for Scan &Go operations as part of overall store manpower to drive productivity and efficiency.
  • Develop processes and Standard Operating Procedures (SOPs) to drive repeatabilityand consistency in O2O operations.
  • Ensure alignment and compliance with processes and SOPs.
  • Perform checks as required to ensure assortment, promotions and financial postings areexecuted accurately.

Recruitment and Training
  • Work with HR Business Partners to recruit O2O TLs, Ambassadors and Attendants.
  • Ensure timely replacement of staff as required to avoid disruption in operations.
  • Provide on the job training to store staff, O2O TLs, Ambassadors ad Attendants.
  • Work with O2O Program team to develop training materials.

Managing "Voice of Customer" Feedback
  • Actively engage customers to maintain a constant pulse and provide feedback to drivein-store and on-app enhancements to continuously improve customer experience.
  • Regularly check in with store teams to obtain feedback and improve operationalprocesses and SOPs.
  • Understand product road map and support user acceptance testing for new features.

Requirements: ​​
  • Diploma or Degree holder.
  • Minimum 3 to 5 years of relevant working experience in the Retail industry. Direct experience inGrocery retail is highly preferred.
  • Interest in omnichannel and digital retail solutions.
  • Meticulous, attention to detail.
  • Excellent communication skills.

​Other Information:
  • Working Location: Joo Koon.
  • Working Hours: Mondays toFridays, 8.30am to 5.30pm.
  • Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.

To apply, please visit and search for Job Reference: 16537.
To learn more about this opportunity, please contact Novita Tan at
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374


Sounds like a good fit?

If you are interested in or qualify for this position, please visit our website at to submit your application now. You may also click on the Quick Apply (pencil) icon at the bottom of this page.

Because we strongly believe in fair employment, we practice objective merit-based consideration for all qualified applicants. If you are shortlisted for the position, you will hear from our friendly consultants personally.

We wish you great success in your job search!