As an Industry Manager, you'll provide advertising solutions to businesses. You'll combine a passion for the industry and demonstrated fluency in the language of media with effective presentation and communication skills. You'll manage the relationships with clients and agencies, identifying, educating and developing clients in order to drive their business growth. Our Large Customer Sales teams partner closely with many of Vietnam’s biggest advertisers and agencies to develop digital solutions that build strong businesses and brands. Having the third highest reach in Vietnam we're uniquely situated to help shape how companies grow their businesses in Vietnam. Using your influencing and relationship-building skills, you provide high caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Coc Coc’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach millions of Vietnamese users. - Identify new customers and develop relationships with clients and their marketing services agencies. - Analyze data trends and client performance, develop strategic plans, and prepare and conduct strategic pitches and presentations. - Collaborate and consult with clients with the goal of extending relationships, increasing client and agency base and optimizing their advertising growth. - Develop case studies of successful campaigns in order to share insights with customers and to serve as an advocate at events and conferences. - Advocate new product releases, internally and externally
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases