*Job purpose: This position will work directly with Sales, Purchasing, clients from the products imported to installing for client's project and solve the problem at the projects if any. - Site Management Supervise - Project Tender Support - Products QC Check Supervise - Installation Condition Check Supervise - Architecture Drawing Checking - Technical Supervise to other staff or customer - Drawing Management - Business Trip ***NOTE - Two month trial period ( Salary will be 85% of basic salary) - After joint to our company, he must be trained in Indonesia head office for technical skill for few weeks.And of course candidates need to sign an agreement with the company (commitment 2 years working after training)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases