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Dot Net Application Support Lead

Keywords / Skills : Dotnet, TRAI, ASP.NET, C#, ASP dotnet, Application Support, Production support, Support engineer, Technical support, Application support engineer, Support analyst, L2 support, App support

3 - 6 years
Posted: 2019-10-29

Industry
Recruitment/Staffing/RPO
Function
IT
Posted On
29th Oct 2019
Job Ref code
2563
Job Description


Responsibilities
Acting as a team lead, to manage and guide team members in production incident troubleshooting and resolution.
Manage and prioritize incident tickets routed to L2.
Troubleshoot, perform root cause analysis and escalate incidents to L3 for fixing.
Provide trend analysis and root cause analysis on recurring incidents and defects, conduct post incident reviews.
Track, manage and report on relevant SLAs.
Manage the tasks to the team members in service requests, recovery of systems and services, conduct health checks.
Support disaster recovery and audit exercises.
Conduct impact assessment on version upgrades and patches.
Perform production release and patch management.
Maintain knowledge base.
Review and plan continuous improvements.
Lead a small team of application programmers for application support activities.

Requirements
Diploma or Degree in IT or its equivalent.
Skill set 1: .NET; .NET Framework; Java; Microsoft SQL Server.
Skill set 2: .NET; .NET Framework; Microsoft SQL Server; MS Server Stored Procedure; Oracle; Oracle PL/SQL.

Interested:
Please send your most updated CV in MS WORD FORMAT to (mailto:sales@quinnox-solutions.com)
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified.

Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1111100)

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