Company : Shell Infotech Position : Software Engineer Location : Singapore Type :12 Months Contract ( Renewable Based on Performance) Notice : 1 Month
JD As Below : C# .Net,ASP .Net
Development Role - Participate in requirement gathering sessions and translate business requirements into functional and non functional requirements. - Clarify ambiguous/conflicting requirements and ensure that that changes are documented and tracked. - Perform screen mockup and prototype to confirm requirements; analyze and translate requirements into design using established design standards and tools. - Produce design specifications and artifacts. - Code programs based on best practices and programming guidelines adopted by project. - Develop and perform automated unit testing; prepare test data, capture test result to ensure the quality of the program. - Analyze and identify root cause and ensure fixes are done and tested before rolling out for retest. - Develop training material and support user training; prepare documentation including system and user documentation; keep versioning of documentation. - Participate in peer reviews and daily huddle. Support Role - Package and deploy codes into production based on deployment practices defined. - Monitor system to identify exceptions to normal processing and take corrective or preventive actions. - Troubleshoot incidents and provide timely update and escalation when appropriate. - Register and track all reported issues to closure and within SLA. - Analyze and classify change requests and perform impact analysis. - Provide timely handling of user queries and request. - Actively identify areas to improve to ensure system stability and maintainability. - Understand SLA, escalation process and critical monitoring activities required to keep the system in order. - Supervision required: Works under general supervision and follows established procedures
Technical Skills Required
Further qualifications and capabilities will be an added advantage but not required (one or more of the following): - Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards - Creative and strong problem solving skills and ability to think out of the box - Team player with strong communication and interpersonal skills - Self motivator with positive attitude and high energy - Customer focused - Proficient in written and spoken English – Technically competent with ability to pick up new technology
Shell Infotech is a leading Information Technology (IT) Consulting as well as IT Staffing Services provider headquartered in Singapore.
With over a decade of experience and 700+ employees working across multiple locations, we are able to leverage this vast expertise to deliver real value for our customers in the fields of IT Staffing, SAP Services, Enterprise Applications & IT Managed Services.
Singapore - Malaysia - India - Dubai
Founded in 2002, Shell Infotech has grown as the most preferred destination for employers and job seekers alike. We make mutually beneficial professional connections happen, delighting our esteemed clients and providing great opportunities to our candidates. We exist to nurture and enhance such connections where passion and purpose come together.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases