Vinz Logistics Pte Ltd Company Overview Vinz Logistics Pte Ltd (www.vinzlogistics.com) is a Singaporean provider of 3PL (Third Party) and Total Logistics Services. Our core focus is on providing Service Partnerships to companies who seek to outsource their logistics management tasks to achieve better functioning and more competitive logistics services. Our clients include DHL, Watsons, and many others.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases