Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
To build centre of excellence, transform trade services support framework and platform through digitalization. To regionalize and standardize best practices across the region.
Drive digital innovation to implement DFNO, provide joyful banking experience
Build robust change management and set product standards and operating model regionally, perform deviation management, drive risk & controls and compliance
Lead the standardization of Trade Systems, guidelines & procedures
Support business objectives, manage client service activities and provide trade advisory
Drive trade related initiatives and journeys to achieve process efficiency and improve CX
To lead the standardization and regionalization of Trade Services policies, guidelines and procedures
To implement a comprehensive and robust training roadmap for all levels of staff to build strong trade expertise pipeline across the region
To work with stakeholders including technology team and be responsible for project developments and change management for regional trade systems across all locations
To work in close partnership with business to ensure that operating environment is able to support their business strategy
To drive innovation for trade finance solution to embrace digitization
To plan & strategize for growth, operational efficiency
To drive client servicing model and standards & operational controls
To drive operational risk management across all locations to ensure consistency in control standards
To be responsible for team’s people management & development
University degree with at least 15 years’ relevant experiences in operational management, controls management, and, project management.
Have proven track record in operating as an effective leader overseeing multiple teams / countries
Have the capacity of working with business partners, such as Technology, Product, Compliance, Finance, Treasury, Risk and Controls.
Have immense knowledge and experiences in Trade Finance products & operation processing, including all relevant trade finance international standards, practices, rules and regulations
Possess strong people management skills
Effective communication skills
Strong Project management skills
In-depth trade product knowledge and strong trade finance operation background
Effective problem-solving, communications and people management skills to drive change in people behaviour through coaching, training and embedding Lean DNA
In-depth knowledge on trade / statutory rules and regulations
Strong risk & fraud awareness
Sound facilitation and presentation skills
Strong interpersonal skills to engage and influence stakeholders
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases