Our company client is an Environmental System Engineering Firm specializing in Water, Waste Water, and Waste Gas Treatment Systems. Our client was established in the Philippines in October 1995 under the umbrella of Fujikasui Group of Companies of Japan.Our company client is the largest agricultural machinery distributor in the Philippines and provides agricultural machinery to a customer.Our client started to have business in the Philippines in the 1960s from a multipurpose diesel engine, then Tractor, Combine harvester and Transplanter as represented were introduced later. They will continue to provide high-quality agricultural machinery product supported by Japanese technology and technics.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases