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EMAIL SUPPORT/CHAT REPRESENTATIVE - DATA ENTRY & WRITING | GRAD/UGRAD

Keywords / Skills : Customer Support Executive, Customer service executive, Customer support officer, Customer service representative, Customer support representative, e-mail support, Chat Support

0 - 4 years
Posted: 2019-08-28

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Posted On
28th Aug 2019
Job Ref code
9326171
Job Description
EMAIL SUPPORT/CHAT REPRESENTATIVE - DATA ENTRY & WRITING
Job Description :

TO QUALIFY, CANDIDATE MUST:
  • Possess at least an Undergraduate College Level (at least 2 years with no back subjects) or Bachelor's/College Degree, in any course.
  • Be willing to work in Quezon City.
  • Have good English communication skills (both oral and written).
  • Have 30-35wpm typing skills.
  • With or without previous work experience.


RESPONSIBILITIES:
  • This is a non-voice data-entry & writing type of customer service job done through chat and email in a BPO (call centre) setting.
  • Maintain data entry requirements by following data program techniques and procedures.
  • Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
  • Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Test customer and account system changes and upgrades by inputting new data; reviewing output.
  • Secure information by completing data base backups.
  • Maintain operations by following policies and procedures; reporting needed changes.
  • Maintain customer confidence and protects operations by keeping information confidential.
  • Contribute to team effort by accomplishing related results as needed.


ENJOY THESE WORLD-CLASS BENEFITS:
  • Starting pay is between PHP 15,000-20,000/month including basic pay and allowance. The offer will depend on the account profile, your educational background and skills.
  • With additional allowances after 90 days of employment
  • Monthly performance bonus/incentives
  • Paid training
  • Healthcare Benefits (Medical and Life Insurance)
  • 20% Night Differential


WE HAVE 2 INTERVIEW CENTERS AVAILABLE:
1) QC INTERVIEW CENTER: Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon City

DIRECTIONS: Take the MRT and go down at GMA7-Kamuning station Southbound side. Walk along the sidewalk of GMA7 adjacent to EDSA. Turn right to Timog Avenue. When you reach the GMA7 gate along Timog, cross the street towards the white building with UnionBank and Veterans Bank at the first floor. That's Cabrera 1 Building. SIEGEN is on the 2nd floor.

2) PASAY INTERVIEW CENTER: 3rd Floor SM Savemore at Empire Centre Mall, EDSA corner Taft Avenue, Pasay City
DIRECTIONS: Take the MRT or LRT and go down at EDSA-Taft station. Go to the side of Taft Avenue on the opposite of Metropoint Mall (Taft side, NOT EDSA side of Metropoint Mall). There would be a short walk towards EDSA, turn right on Taft corner EDSA. When you see Savemore on the right side, that is Empire Centre Mall. SIEGEN is on the 3rd floor.

About Company

DIRECT HIRES. FULL-TIME POSITIONS.Top 10 BPOs, 100+ locations, 100+ positions, 20,000+ vacancies. Siegen Solutions partners with organizations across Metro Manila to optimize talent attraction and retention while simultaneously providing individuals with significant opportunities to realize their professional aspirations and achieve personal success.HIGH SALARY. WORLD-CLASS BENEFITS.We help ambitious, young people like you get in an industry that will catapult your career. The BPO industry is instrumental in getting the Philippines slowly but surely up as the 16th largest economy in the world by 2050. We'll help you get in that industry while it's still early. Start with a high salary and world-class benefits.YOUR SUCCESS IS OUR BUSINESS.We are in the people business. We exist to help you realize your career goals. We help prep you up to give you the confidence to ace your job interviews. We don't stop until we find the right job match for you.Siegen Solutionswill help you sort out which BPO company and account will most likely hire you given your qualifications. We at Siegen Solutions know the current openings. We know the qualifications needed. We know where you'll be needed. We know where you'll be wanted.ONE-DAY DIRECT-HIRE JOB APPLICATION PROCESSINGGet interviewed and profiled for multiple BPOs in just one location. Go through your exams and your final interview on the same day.SIEGEN SOLUTIONS complies with all Government and DOLE requirements.QC INTERVIEW CENTER: Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon CityPASAY INTERVIEW CENTER: 3rd Floor SM SAVEMORE at Empire Centre Mall, EDSA corner Taft Avenue, Pasay CityTRUNK LINE: +63(2)287-1135MOBILE:+63 (995) 5831068EMAIL: jobs@siegensolutions.comWEBSITE: www.siegensolutions.comOPEN: Mon-Fri, 9:00AM-5:00PMWe offer jobs in the following sites:- Pasig City- Quezon City- Mandaluyong City- Makati City- Marikina City- Manila City- Muntinlupa City- Paranaque City- Pasay City- Taguig CityIMPORTANT: PLEASE APPLY VIA JOBSTREET TO GET AN INTERVIEW SCHEDULE FOR THE SPECIFIC POSITION THAT YOU ARE APPLYING FOR.FOR ENTRY-LEVEL POSITIONS, THERE ARE 3 WAYS TO APPLY (PLEASE JUST CHOOSE 1):Option 1: Apply via Jobstreet (recommended)Option 2: Walk in to our office with 3 copies of your resume, Mon-Fri at 9:00AMOption 3: Fill up our online application form: http://goo.gl/forms/XALMcnaZjpf9Oi9e2
About Recruiter
Aya Montebon
Managing Partner
Siegen HR Solutions Inc
...
Skills I hire for BPO
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