Engineering Director - OmniChannel Integration & Strategy
The purpose of this role is to confer with management, coordinate and direct all efforts of the team in regards to the OmniChannel, making detailed plans to accomplish goals and directing the integration of technical activities. The role will be primarily focused on: Managing and contributing to the implementation, integration, ongoing design and development of projects, including guidance and alignment with business processes and structures;
Hands-on leadership in implementation of Salesforce and other OmniChannel technologies across the organisation;
Management of solution vendors, in conjunction with business stakeholders and other project managers;
Contributing to successful organizational change management, including the training and support of end users throughout implementation and post go-live;
Transitioning the implemented solution to operational business owners.
Confer with business analysts, product owners, and Chief Architect to discuss technology architecture, roadmap, and projects.
Coordinate projects, submitting detailed plans to delivery managers to accomplish goals and directing the integration of technical activities.
Analyze technology capabilities, resource needs, and business strategy, to plan and assess the roadmap together with the Chief Architect.
Plan, direct, review, and approve design and changes as well as installation, testing, operation, maintenance, and support of implemented configurations.
Recruit employees; assign, direct, and evaluate their work; and oversee the development and maintenance of staff competence.
Prepare budgets, bids, and contracts, and support negotiation of contracts with regards to the Salesforce and related vendors.
Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcing standards and procedures, and recommending decisions about the purchase of materials or services.
Review and recommend or approve cost estimates.
Present and explain proposals, reports, and findings to delivery managers and product owners.
Consult or negotiate with business analysts and product owners to prepare project specifications.
Bachelor degree in business, logistics or engineering discipline;
Strong extensive Project management experience, preferably on large scale international projects;
Experience in cross matrix reporting structure spread across a Region.in a Multinational Corporation;
Advanced in MS Project and Excel, highly skilled and competent in Microsoft Office products.
Experience with Salesforce and preferably a telephony platform
A good administrator and logistician with a strong understanding of application services;
Refined communication and interpersonal skills;
Excellent organization skills;
A proven track record of bringing projects in on time and within budget;
Experience of the whole project life cycle;
The ability to foster motivation within the project team to meet tight deadlines;
Strong analytical skills;
Ability to work independently;
Attention to detail and ability to manage multiple tasks in a fast-paced environment;
Ability to analyze situations and take appropriate action consistent with Company policies;
The ability to have a strong impact and influence key decisions.
Built on the foundation of 25 years of experience, The Executive Circle is a partnership of accomplished Executive Search Professionals supporting the needs of clients in the Asia Pacific region.
With a track record of more than 10 years each, our Consultants have successfully supported Global Multinationals, Asian Home Grown Enterprises, and Start-up Companies in their Expansion, Turnaround and Succession Planning Strategies over the years.
Having seen the boom and bust of the last 10 years have reinforced our belief that recruitment is not merely the hunt for the right technical skills.
What differentiates a successful company from the competition will ultimately depend on their ability to engage, retain and develop the right talent to become key assets to the business.
Our Consultants’ Understanding of each Industry Domain, HR Requirements & the Business Environment; our Consultative Approach to each client; and Our Commitment to the Values of Integrity, Confidentiality & Professionalism are the reasons why 75% of our assignments come from long terms repeat or referred clients.
Moving forward, our Vision is to strengthen the value we provide to our senior level clients, candidates and business associates, in whose continued Confidence, Trust and Reliance we have been privileged to attain.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases