Perform shift duty to support 24x7 DC Operations or be on 24x7x365 stand-by duties for emergency.
Ensure incidents are responded and attended to, else redirect for 2nd/3rd level resolution base on criticality, impact and SLA.
Perform Request Fulfilment to register customer requests.
Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
Perform access clearance for customers/visitors/Contractors.
Generate daily/weekly/monthly/yearly/ad-hoc reports, when required.
Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
Manage equipment movement in Data Centre.
Able to conduct asset tagging, labelling and tracking.
Perform Event Monitoring for all Data Centre Facilities infrastructure, to ensure Data Centre is in normal function (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.).
Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System etc.), are functioning well.
Communicate with both internal and external customer, via voice or email.
Understand Customer's contractual Service Level Agreements and ensure they are met.
GCE O Level or ITE in Engineering / IT or Diploma in Engineering / IT (recognized IT training schools).
0 1 year of DC Operations or Data Centre Facilities and Operations Support experience.
Basic Certificate of Infocomm Technology, with Data Centre Operations Best Practice knowledge.
ITIL Foundation Level Certification.
Understanding ISO2700, CDCP, ISO20000.
Work as a team or individually, and able to multi-task and work under pressure.
Positive attitude, with good communication skills, both verbal and written.
Analytical, with good problem-solving skills.
Well-organized, and able to reschedule priorities, as circumstances change.
Self-motivated, proactive and able to act on own initiative.
Leadership ability, initiative & ownership.
Please send your most updated CV in MS WORD FORMAT to (mailto:firstname.lastname@example.org)
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified.
Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1111100)