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EA Licence: 11C3793

Engineering Service Team Lead (Customer Care)
Summary: To manage Customer Care (Service) Engineers within a specific region. To ensure existing contracts with customers are managed effectively, renewed as well as possibly enhanced and expanded. Pursue new business opportunities as and when identified. To monitor debtor situation and any actions that may ensue as a result of non-payment. The position holder is to undertake a Team Leader role where he/she is to be involved in people management activities such as resource planning, motivation, coaching, coordination and performance management. Responsibilities: Develop and promote the Customer Care role within the existing customer base Act in a business development role and establish regular monthly liaison with customers, mapping progress in a proactive manner Effectively lead the team and deal with critical situations when they arise Responsible for the resource allocation and other operational requirements within the regional area ensuring that all service and project related commitments are covered Help set and manage the budget process and ensure that expenditure is controlled to budget Achieve agreed targets for both contract margin and operational efficiency through the control of costs and resources alike Requirements: Degree/ Diploma in Electrical/ Mechanical Engineering, with number of years of working experience as Senior Service Engineer professional preferably in automated solution industries. Prior team leading experience of around 2 years or more. Good communication skills Fluent in written and oral English language Strong knowledge of MS office applications (PowerPoint, Excel) Preferably with some IT experience We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Tan Wai Peng | Registration No: R1104671 Contact Person: Tan, Wai Peng - Reg No:R1104671 (waipeng.tan@gmprecruit.com)    

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