I have got your CV from Monster.com regarding a new job opportunity. Position Name - Customer Service (Inside Sales) Executive Contract/Permanent - Permanent Job Location â" Malaysia JB
Requirement: â¢ Handle 1st level customer support / operator calls â¢ Assist with basic sales inquiries â¢ Introduce/Cross selling other basic product & solutions as required â¢ Growing business relationships with new and existing customers through excellent customer service â¢ Coordinating with various departments & suppliers for sales fulfillment & account management â¢ Support sales team members â¢ Overseas travel for training and events
Requirements: â¢ Business email communication experience â¢ Tech savvy â¢ Highly organized and systematic â¢ Able to work in a dynamic work environment with minimal supervision â¢ Good command of English (oral & written) â¢ At least 2 Year(s) of working experience in the related field is required for this position. â¢ Preferably 1-4 Yrs Experienced Employee specialized in selling IT Hardware/solutions â¢ Malaysian / PR only Advantages: â¢ IT hardware or software distribution / Channel partner / B2B or Strategic sales experience â¢ Familiarity with the following o IP Telephony (IP phones & IP Conference phones) o Call Center solution o Helpdesk ticketing / case management systems o Video Conferencing o MS products o MS Excel, Word, PPT, Outlook â¢ Call Center background Work schedule: â¢ 5 days per week â¢ Saturday (1/2 day) for team meetings & training as required
If you feel that your skill set and experience match with the requirement then kindly share your updated CV in word format to proceed further at email@example.com and also share below details: â¢ Total Exp: â¢ Relevant Exp : â¢ Contact Number: â¢ Email ID: â¢ Last drawn/Current salary: â¢ Expected Salary: â¢ Notice period: â¢ Reason for job change:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases