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Executive, Advance Care Planning

Keywords / Skills : Executive, Advance Care Planning

2 - 5 years
Posted: 2018-12-10

Customer Service Executive
Posted On
10th Dec 2018
Job Ref code
Job Description

Job Description

Advance Care Planning (ACP) enables clients and patients to discuss their care preferences with loved ones and care providers ahead of a medical crisis.
The Advance Care Planning (ACP) Executive / Senior Executive will be a part of the ACP National Office at AIC, supporting and driving the implementation of a national ACP programme in Singapore.
  • Drive the engagement and recruitment of new partners in the health and community care sector to increase touchpoints for Advance Care Planning.
  • Serve as key ACP administration interface with assigned regional accounts. Identify issues pre-emptively and work closely with partners to mitigate issues until resolution
  • Pro-actively follow up with queries and manage regular partnership meetings. Provide regular reports to PRM database and other stakeholders.
  • Coordinate grant claims and performance reports to ensure appropriate and timely disbursement of grants to providers.
  • Provide secretariat support for ACP related workgroups and committees
  • Support capability development and training of external providers
  • Conduct talks and facilitate community outreach events
  • Draft presentation materials, write papers and prepare budgets as needed
  • Design collaterals to support engagement of general public

Job Requirements
  • Degree in any field
  • 2-5 years of working experience
  • Prior experience in acute care or community settings and/or a project management role would be advantageous.
  • Strong interpersonal and communication skills (written and spoken)
  • Excellent customer service and account management skills
  • Fluency in mandarin, malay or tamil is a plus.
  • Desire to work in an environment geared towards collaboration and teamwork.

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