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Executive, Caregiver Service Delivery (Enquiries)

Keywords / Skills : Executive, Caregiver Service Delivery (Enquiries)

Posted: 2018-12-10

Industry
Any
Function
IT
Role
Software Engineer/ Programmer
Posted On
10th Dec 2018
Job Ref code
J3N15W701QL2N0514RK
Job Description

Job Description

AIC provides progressive careerdevelopment opportunities in a vibrant and dynamic agency which serves all the seniors and their caregivers in Singapore.
We welcome you to embark on a milestone transformationjourney with us in implementing various national healthcare schemes and to be part of the team to co-create this transformation.
Do join us to make a differenceto the seniors and their caregivers in Singapore and to enable the seniors to age well in the community.
  • Provide quality service to the seniors and their caregivers so that they can access to the various national schemes seamlessly.
  • Collaborate with stakeholders such as long term care providers and general practitioners to assist the seniors in their scheme application.
  • Perform feedback aggregation and analysis to identify unmet needs and areas for improvement in order to provide a better service to the seniors and their caregivers.
  • Leverage on design thinking to improve the schemes and processes in order toenhance service quality.
  • Leverage on behavioural insights to drive behavioural change.


Job Requirements
  • Degree in any discipline preferably with experience in customer service and behavioural insight is preferred
  • Possess excellent writing, verbal communication and customer service skills, with the passion and patience to serve the seniors
  • Organised, resourceful, strong problem solving ability, able to multi-task and work efficiently in a fast paced environment.
  • Able to work independently and as a team player withmotivation to learn and progress as a team


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