a)Responsible for the engagement of private Home & Centre-based providers and facilitate sector development
Coordinate with various governmental and non-governmental stakeholders in the planning, implementation and management of new projects, including sourcing for resources, identifying service providers, increasing capabilities and managing funds.
b)Responsible for the development of services for service providers:
Work with design team to liaise and coordinate with governing bodies and agencies such as MOHH, Housing Development Board (HDB), Urban Redevelopment Authority (URA), Building & Construction Authority (BCA), Town Council (TC) etc. to facilitate necessary clearances and submissions, working in conjunction with architects, quantity surveyor and other relevant engineers / stakeholders on the development of SCCs.
Work with MOHH & Consultants to ensure facility design is in adherence to design brief and user specifications
Ensure compliance to service requirements and timeline of centre-based service development.
Assist in the building of system enablers essential to the development of elder care sector in the community, such as raising provider capabilities.
Support MOH and ILTC service providers to resolve work procedure matters or complaints on site etc.
c)Networking and Community Liaison
Maintain strong account management through close communication with service providers and key stake-holders.
Develop and maintain network of services in the community for effective rollout of programmes and dissemination of information.
Track and monitor service capacity and utilisation
Delve into data to discover patterns and utilisation
Provide monthly and ad-hoc data reporting using charts, graphs and tables
Min about 2 years of experience working with service providers in healthcare industry is preferred though not essential.
Some experience in facility development or project management would be an added advantage
Competency in basic statistics and MS Office applications
Effective verbal and writing communication skills
Strong interpersonal skills & ability to establish teamwork
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases