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Finacle Production Support (L2)

Keywords / Skills : Finacle

8 - 13 years
Posted: 2018-10-11

Job Description
Title: Finacle Production Support (L2)

Work Location: Singapore

Type: 12 Months + renewable contract

Job Duties & responsibilities:-

Incident handling

 Issue analysis

 Recovery - work around /data correction

 Issue Simulation

 Root cause identification

 Identify solution for the issue.

 Co-ordinate with development team for fix/correction

 UAT support.

 UAT sign off and closure of incident after fix/correction deployment.

 Clarification/Rectification on GLAO Break

Configuration changes assessment.

 Impact Analysis for configuration changes.

Service Request

 Pre - UR related queries

 Data extraction request from users.

 Business clarification

Supporting batch team for critical issues.

User meeting

Review on changes done for enhancement/fixes.

Critical Incidents Handling

 Front ending – incident handling from application team

 Assess impact & providing details to users

Knowledge Sharing

 Functional clarifications to users / Project / UR teams.

 Functional / Technical support to L3 and Testing teams.

 Recurring issues solution upload in confluence.

Extended Support

 Providing support echo system.

 Cut over support

 Post Implementation support for critical incident.

 Pre-engagement with project team for major projects/UR’s

 Audit RFI’s

Required Experience:-

At least 8-10 years of working experience, preferably in banking environments

Professional Qualification

• Banking domain and Finacle knowledge is must

• Experience in Finacle 10 above is preferred, Finacle V11 is desirable.

• Strong skill in AIX, LINUX UNIX, ORACLE/EDB - SQL, PL/SQL Shell scripting, perl scripting, python, java script, C, C++

• Strong technical and functional knowledge in


- Payment’s (SWIFT, NEFT, RTGS, IMPS, UPI, ATM,A CH, Bill Payment)

- Interface

- Loans/Limit/Collateral

• Knowledge in architecture, API, FI components, connect 24, Finacle scripting frontend and backend is desirable.

• Proactive thinking in analysing and simulate the issue to identify RCA for bug fixing.

• Able to identify bad query’s /long running queries and perform query fine tuning.

• Able to perform shell scripting.

• Should able do independent quick fixes.

• Document user queries, batch recovery procedure and recovery procedures in knowledge portal.

Key Skill(s)

About Company

Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.

Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.

Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.
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