Line of ServiceAssurance Industry/SectorNot Applicable SpecialismAssurance Management LevelManager Job Description & SummaryOur Financial Services Assurance team is a multi-disciplinary team of proven professionals dedicated to this sector and our specialist knowledge and expertise enables us to provide our clients with insights into marketplace developments and global opportunities. We are Asia’s leading financial services practice and our firm is offering you an exceptional opportunity to work for top blue chip clients in this sector. Responsibilities:
Define and manage projects to meet objectives and budget
Demonstrate knowledge of risk management and ensure work is performed accordingly.
Direct andcoach junior team members
Manage both internal and external stakeholders
Understand the client’s issues and manage the expectations of different stakeholders by translating expectations into quality & balanced output/deliverables
Address client needs by bringing relevant expertise from the firm to client discussions, while also converting service opportunities into proposals/business.
Relevant accounting qualifications
6-8 years of demonstrable experience in a similar role at a Big 4
Experience in statutory and regulatory audits of Asset Management clients
Sound understanding of IFRS/SFRS and SAS/ISA. US GAAP knowledge is useful
Strong interpersonal, written and verbal communication skills
Ability to demonstrate an understanding of commercial issues facing business in this sector
Effective day-to-day management of clients; building and maintaining client relationships is crucial
Excellent team working skills
Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred: Bachelor Degree Certifications (if blank, certifications not specified) Desired Languages (If blank, desired languages not specified) Travel Requirements0% Available for Work Visa Sponsorship?No Government Clearance Required?No Job Posting End Date
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases