Drake, founded by Bill Pollock in Canada in 1951, is one of the oldest and most respected recruitment firms in the world. Bright beginnings were followed by steady global expansion, and we now have 100 offices in 13 countries, servicing thousands of clients across a wide range of industries and functions.
We brought our global Drake heritage, pioneering outlook and expertise to Hong Hong in 1974 and Singapore in 1988 and have been pairing the right talent with the right companies here ever since. What's more, we have a superior inhouse Reseatch team based in Drake Philippines.
We offer bespoke search and selection, permanent recruitment services and research and advisory. We are also one of the market experts and leaders in contracting and payroll services.
We have a dedicated and knowledgeable team of recruitment managers specialising in the following practice areas:
Education & Commercial Engineering, Energy & Industrial Information Technology & Security Legal & Compliance Business, Legal & Professional Support Vertical Talent
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases